Shipping & delivery

We deliver through our own riders within the service areas we publish at checkout. How it works: - During checkout you choose a delivery address inside a service area, and the exact delivery fee for your location is shown before you place the order. - After your order is processed, we assign it to a rider. Your order page then shows the name of your rider. - Your rider navigates to the saved delivery pin or address you provided. If we cannot reach you, the rider records the failed attempt and, when possible, we agree on a rescheduled time. - On delivery, the rider may collect your COD payment and captures a photo as proof of delivery, which you can view on your order page. What we ask of you: - Provide a reachable phone number and an address with complete street, barangay and city details. - Be available at the delivery time we agree on; repeated failed attempts may require you to pick the order up or may result in a cancelled order. Delivery times depend on our order queue and your location, and are not guaranteed to the minute. You will always see your order’s real status, not a made-up promise.