Order cancellation

You can ask to cancel an order before it ships and before you have paid. 1. When cancellation is available While your order is still being prepared and has not yet been handed to a rider, you will see a "Request cancellation" action on the order page. 2. How to request Open your order and submit a cancellation request with a short reason. Your order stays as it is until we decide — requesting cancellation does not cancel it by itself. 3. Review We approve or reject the request, and you will see the outcome and any reason on the order page. We aim to decide as soon as possible — and always within one business day. 4. If you have already paid Once your payment is confirmed the order can no longer be cancelled, because the money has already been taken and the item is being prepared for you. Ask us instead and we will arrange a refund: we refund to a destination you agree with us (bank transfer, GCash, Maya, or another method we approve). We record the transfer reference and mark the refund completed when the money actually leaves. 5. Effect of an approved cancellation - The order is cancelled and any reserved stock is released. - Nothing had been paid, so there is nothing to refund. 6. After dispatch Once the order is with the rider it can no longer be cancelled. You can still use the returns process after delivery. 7. Stock holds While your order is being prepared and your payment is being arranged or reviewed, the piece stays reserved for you and is not offered to anyone else. If a payment is not completed, we may cancel the order and return the piece to the catalog; you will see that on your order page. We do not cancel an order while a payment is still being verified. 8. Questions Email grfindsofficial@gmail.com during 9:00 AM – 6:00 PM (PHT), daily.